The OnePlus 5 went on sale at the start of this week and some users are reporting issues with the screen of the flagship smartphone.
The ‘jelly scrolling’ effect has the visual effect of compressing and stretching parts of the screen as a user flicks through a long vertical column of information. As scrolling stops, the compression effect goes away and a regular screen is presented to the user.
The issue is not affecting every OnePlus 5 handset, and those it is affecting are experiencing different levels of compression. Looking closely at my review unit (supplied by OnePlus ahead of the launch) I can see a very slight effect now that I know what to look for but it’s not something that I have been aware of. It’s certainly far less than the significant levels of compression experienced by The Verge’s Dan Seifert.
In a statement about the issue, OnePlus suggest that the behaviour is natural and not a hardware issue:
“The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We’ve received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there’s no variance in screens between devices.”
That rules out a warranty replacement but with many OnePlus 5 handsets purchased direct, consumers who are impacted by the issue could consider using the 15-day replacement although there’s no guarantee that a second OnePlus 5 will not have a similar issue.
This isn’t the first consumer issue with the screen on a new OnePlus model, with the touch latency issues of the OnePlus 3 and 3T screens given a low priority by co-founder Carl Pei. The OnePlus 5 hardware has also been in the news, with XDA Developers noting that OnePlus’ built in software was interacting with benchmarking software in a different way to the accepted norm (TechRadar’s Sean Keach has reported on this issue).
The OnePlus 5 is an impressive smartphone and is one of the top-specced Android handsets currently on the market. But perception also plays an important part in a brand’s story. OnePlus’ reaction to the benchmarking and jelly screen issues will be noted by consumers who are deciding whether to jump to the Shenzhen-based brand or continue with more well-established manufacturers.